Data Analyst I

SUMMARY OF POSITION:       

To process and analyze computer generated test data from detector cars; generate test data audits in accordance to company / client specification; assist in maintaining departmental procedures; processing customer special requests; and to assist in other departmental requirements as needed. 

ESSENTIAL FUNCTIONS:

Responsibilities     

• Provide customer audit reports for violations in accordance with internal, client guidelines and procedures.
• Assist in data review of service failure investigations, providing this information to the Quality Manager for processing.
• Maintain customer and inter-company auditing requirements.
• Maintain department measurable as assigned by the Quality Manager.
• Provide test data analysis or comparison results as assigned by Quality Manager.
• Provide analysis for new technology.
• Provide tape comparisons for Chief Operator training class.

Objectives

• To maintain departmental response time to customer requirements or requests.
• To maintain the service capabilities of the department.
• Maintain customer audit requirements.

MINIMUM REQUIREMENTS:

• Education: High School Diploma/GED.
• Skills/Competencies: Communicate effectively, both orally and in writing.

Maintain a relationship with the customer and follow up on all customer complaints. Always maintain a professional and positive attitude toward employees and customers.

ORGANIZATIONAL RELATIONSHIPS/SCOPE:

• Interacts at all levels within organization.
• Interacts with customers personnel.
• Interacts across departmental boundaries.
• Scope: Actions may have impact on customer relationships and financial condition of the Company.

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Why Sperry:

• Competitive salary.
• Generous paid time off.
• Full complement of health and welfare benefits.
• Truly meaningful and engaging work, compelling and intrinsically motivating.
• Immediate contribution to advancing cultural dynamics and infrastructure.
• Collaboration across high-performing teams with interdependent, well-defined achievement goals.
• Opportunity for thought leadership within a highly supportive working environment.

About Sperry:

Sperry Rail is on a mission-critical journey to revolutionize the Rail Flaw Detection industry. Through the continuous development of cutting-edge diagnostic technologies and AI-assisted analysis, we are transforming railway safety worldwide. Our global engineering teams work collaboratively to develop step-change technologies that define Sperry as the unparalleled market leader. For nearly a century, we have repeatedly modernized and improved rail diagnostics through our relentless pursuit of improvement. Determined is an understatement. We are obsessed with advancing science and raising the bar on what’s possible with our ever-improving suite of product and service offerings. Emboldened through the shared values of honesty, accountability, passion, integrity, and teamwork, we are driven by the challenge and bridging concepts with fruition. Each technologist entering Sperry imprints themselves into our brand and further galvanizes a culture of innovation and advancement. Allow us to be clear, Thought Leaders are welcome! We are agile and hungry and invite those with similar passions to join us in challenging the status quo and bringing new ideas to the market. Fast-paced, high-touch with a distinct sense of purpose. We offer more than a job; we offer an opportunity to be part of something different.