Technical Customer Support Specialist

SUMMARY OF POSITION:       

Support level position, working under the supervision of the Systems Support Manager and/or an experienced technician.

FUNCTIONS:

• Responsible for taking all systems support calls and providing technical support
• Provide test equipment support to fleet by:
• Troubleshooting & Problem Solving: Ability to troubleshoot, analyze, and provide instructions for repairs sometimes with limited resources.
• Mechanical abilities: Basic knowledge of how machines operate including mechanical and electrical components.
• Hands on Skills: Proficiency in using various hand tools and equipment to perform maintenance and repairs.
• Maintain detailed logs of current inspector system and software revisions across a fleet of vehicles.
• Maintain detailed logs of the status of test systems across a fleet of vehicles
• Consistently, reach out to evaluate test systems and schedule preventive maintenance when required. 
• Assemble, test, and maintain, test systems for Sperry vehicles.
• Computer repair and assembly

DEPARTMENT SPECIFIC/NON-ESSENTIAL FUNCTIONS:

Other duties as assigned with or without accommodation.

ORGANIZATIONAL RELATIONSHIPS/SCOPE:

• Interacts with direct supervisor.
• Interacts across departmental boundaries.

WORKING CONDITIONS:

The employee will predominantly work indoors in the main Systems Support Lab.

SAFETY:

Adhere to all company safety policies and procedures to ensure a safe work environment. Report any safety violations or fault conditions to the supervisor.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

MINIMUM REQUIREMENTS:

• Education: High School Diploma/GED. Post-secondary education and/or technical trade certificate is an asset.
• Experience: Two to three years technical experience in the areas listed above.
• Communication: excellent communication skills both verbal and written required.
• Skills/Qualifications: Proficiency with basic office computer software, and the ability to learn how to effectively use software to input data and conduct research.

• Skills/Competencies: work in a team environment or independently when needed.
• Mechanical abilities: Basic knowledge of how machines operate including mechanical and electrical components.
• Hands on Skills: Proficiency in using various hand tools and equipment to perform maintenance and repairs.
• Troubleshooting & Problem Solving: Ability to troubleshoot, analyze, and execute repairs sometimes with limited resources.

Why Sperry:

• Competitive salary.
• Generous paid time off.
• Full complement of health and welfare benefits.
• Truly meaningful and engaging work, compelling and intrinsically motivating.
• Immediate contribution to advancing cultural dynamics and infrastructure.
• Collaboration across high-performing teams with interdependent, well-defined achievement goals.
• Opportunity for thought leadership within a highly supportive working environment.

About Sperry:

Sperry Rail is on a mission-critical journey to revolutionize the Rail Flaw Detection industry. Through the continuous development of cutting-edge diagnostic technologies and AI-assisted analysis, we are transforming railway safety worldwide. Our global engineering teams work collaboratively to develop step-change technologies that define Sperry as the unparalleled market leader. For nearly a century, we have repeatedly modernized and improved rail diagnostics through our relentless pursuit of improvement. Determined is an understatement. We are obsessed with advancing science and raising the bar on what’s possible with our ever-improving suite of product and service offerings. Emboldened through the shared values of honesty, accountability, passion, integrity, and teamwork, we are driven by the challenge and bridging concepts with fruition. Each technologist entering Sperry imprints themselves into our brand and further galvanizes a culture of innovation and advancement. Allow us to be clear, Thought Leaders are welcome! We are agile and hungry and invite those with similar passions to join us in challenging the status quo and bringing new ideas to the market. Fast-paced, high-touch with a distinct sense of purpose. We offer more than a job; we offer an opportunity to be part of something different.

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